Shipping, Warranty & Returns

Hey there! I'm so excited you're interested in Poorwill handcrafted goods. Before placing your order, here are a few essential details to keep in mind:

Because I handcraft each Poorwill piece, they are one-of-a-kind, and I'm unable to accept returns or issue refunds. Please double-check your order before finalizing it to ensure accuracy. But if you notice a mistake, reach out to me right away—I'll do my best to help.

I carefully inspect every item before it ships, and I stand behind my work with a lifetime warranty. I welcome repair, alteration, and mending commissions. If you find any defects, please email me at thepoorwillway@gmail.com with your name, contact info, photos, and a description of the issue, and I'll make it right.

Since all Poorwill goods are slow-made with care, production and shipping may take some time. Orders over $50 qualify for free domestic shipping via USPS standard mail unless otherwise noted. For international orders, please be aware that customs fees may apply, and these are the buyer's responsibility. Check your country's customs regulations for details.

Thanks so much for supporting my work! Feel free to reach out if you have any questions.